Refund Policy
The short version
- A job that fails because of the platform never uses your allowance.
- If a package is only partly delivered, write to support with proof of what was not delivered.
- We do not give refunds except where the law of your country requires them.
- Duplicate charges are refunded in full.
- Your statutory rights are not affected.
This summary helps you read the document. It does not replace it.
1Failed jobs
If an analysis, revision or scenario job fails because of the platform, the reserved allowance is restored and you can run it again. Supplier costs we have already paid do not reduce your allowance.
2Purchases we cannot deliver
If a paid campaign package or scenario package is only partly delivered after the job has been retried, write to support with proof of what was not delivered. We do not give refunds, except where the law of your country requires one.
3Duplicate or mistaken charges
If you are charged twice for the same order, or a price was clearly wrong because of an error, we refund the extra or mistaken amount in full.
4Change of mind
Outputs are digital content supplied on request after payment. We do not give refunds for a change of mind. Where the law of your country gives you a right to cancel or a refund, including buyers in the European Union and the United Kingdom, we apply that law.
5Grow subscription
You can cancel Grow at any time. Your subscription stays active until the end of the month you have paid for, and then does not renew. We do not refund part of a month.
6How to ask
Email systems@metamodel.systems with the email address used at checkout, your Stripe receipt number and the campaign name. If you raise a chargeback without first contacting us, we may provide transaction records to the payment provider to respond.
7Your statutory rights
Nothing in this policy removes or limits rights you have under consumer protection law that cannot be excluded by contract, including the Consumer Protection Act 1999 (Malaysia).