Terms of Service

1Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you and Skill Pilot Advisory Sdn Bhd. They govern your access to and use of metamodel.systems, the MetaModel application, its outputs and any related services (together, the "Service").

By creating an account, using the Service or making a purchase, you accept these Terms and our Privacy Notice. If you use the Service for a company, you confirm that you have authority to accept these Terms for it. In that case "you" includes the company.

2Who we are

The Service is operated by Skill Pilot Advisory Sdn Bhd, a private company limited by shares incorporated in Malaysia (company no. 202601022948), with its registered office at Level 7, Mercu 3, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Malaysia ("we", "us", "our").

You can reach us at systems@metamodel.systems.

3What the Service is

MetaModel is a self-serve campaign planning and commercial scenario product. You describe a campaign, and the Service returns a diagnostic and, if you buy a campaign package, a campaign brief, budget, scenarios, a synthetic audience exploration, an actual-results comparison and downloads.

Financial figures are produced by programmed calculations from the inputs and assumptions you confirm. AI models interpret, explain and draft text. No person reviews your outputs before delivery.

4What the outputs are not

Outputs are planning and analysis material for your own decision. They are not:

• an approval of a campaign or of any spend
• a forecast with a stated accuracy, or a guarantee that a product will sell or that a budget will deliver a particular return
• evidence that a campaign caused the sales you observe
• real consumer research. Synthetic audience profiles and reactions are hypotheses.
• legal, tax, accounting or other professional advice

Results depend on the inputs and assumptions you confirm. You are responsible for checking them and for the decisions you make.

5Accounts and workspaces

You must be at least 18 years old. Keep your sign-in details secure and tell us at once about any unauthorised use. Each company has one workspace. Free allowances belong to the company, not to each user, and creating more accounts or workspaces to reset them is not allowed.

Only upload material you are allowed to share. Account registration or a job title does not show that you have authority to share company documents. Do not upload personal data you do not need, or sensitive personal data.

6Free use, packages and allowances

Your free campaign includes one diagnostic and one rerun. Your pack includes two brief revisions and three scenario runs. Unused revisions and runs do not carry over to another campaign or period.

The free diagnostic covers one campaign per company. A campaign is a defined objective, offer, market and period. Materially different work is a new campaign and needs another campaign package or an available Grow allowance.

An allowance is used only when you confirm a rerun, a brief revision or a scenario calculation. Saving, editing, viewing, downloading again and retries after a platform failure do not use an allowance. If a job fails because of the platform, we restore the reserved allowance.

7Prices and payment

Prices are in US dollars and are shown before you pay. Applicable taxes and the final total are shown at checkout. Your bank or card issuer may add currency conversion or foreign transaction fees, which we do not control.

Payments are processed by Stripe. We do not receive or store your full card details. Stripe's own terms and privacy policy apply to the payment. A contract for a purchase forms when Stripe confirms your payment, and access is granted only after we verify that confirmation.

We may change prices. A change does not affect a purchase already completed or the allowances of an order already placed. If a price is clearly wrong because of an error, we may cancel the order and refund you in full. If payment is not available in your country, email systems@metamodel.systems.

8Grow subscription

Grow is a monthly subscription that renews automatically until you cancel. Each paid month grants two complete campaign packages and three additional scenario runs. Allowances reset each paid month without rollover.

You can cancel at any time. Your subscription stays active until the end of the month you have paid for, and then does not renew. We do not refund part of a month.

Completed outputs stay available after a subscription ends, under the retention periods in the Privacy Notice.

9Delivery

Outputs are digital content delivered in your workspace after automated processing. By paying, you ask us to start supplying the purchased outputs immediately. Analysis continues if you close your browser. We do not state delivery times until we have measured them.

10Refunds and cancellation

Our Refund Policy explains what happens when a job fails, when a charge is duplicated and when you cancel Grow. Nothing in these Terms takes away your statutory rights.

11Intellectual property

You keep your rights in the information and files you provide. You give us the rights we need to process them to provide the Service to you.

You may use, copy, edit and share your outputs inside your organisation and with the agencies and advisers who work on your campaigns. You may not resell them as a standalone product.

The Service, its software, methods, templates, design, and the names MetaModel, metamodel.systems and Skill Pilot Advisory belong to or are licensed to Skill Pilot Advisory Sdn Bhd.

12Acceptable use

You must not break the law or infringe anyone's rights when using the Service, upload malware, bypass payment or allowance controls, probe or overload the Service without written permission, use automated means to create accounts or run analyses at scale, or reverse engineer any part of the Service except where the law allows it. To report a vulnerability, follow our /.well-known/security.txt.

13Disclaimers

We provide the Service with reasonable care and skill and substantially as described on the website. Outputs are not guaranteed to be accurate, complete, current, error free or fit for a particular purpose. To the maximum extent permitted by law, we give no other warranties, whether express or implied, including that the Service will be uninterrupted. This excludes guarantees under the Consumer Protection Act 1999 and the Sale of Goods Act 1957 that cannot be excluded, and those guarantees stay unaffected.

14Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special or exemplary loss, or for loss of profit, revenue, data, opportunity, goodwill or business interruption, or for any campaign or spending decision made using the outputs.

To the maximum extent permitted by law, our total aggregate liability to business buyers for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

15Indemnity

If you are a business buyer, to the extent permitted by applicable law, you agree to indemnify us for reasonable losses and costs arising from a third-party claim caused by material you upload without the right to share it, your unlawful use or misuse of the Service, or your breach of these Terms. We will tell you promptly about any such claim and let you take part in its defence.

16Availability, changes and suspension

We may change, update, suspend or withdraw any part of the Service. We will try to give notice of material changes that affect paid allowances. We may suspend access for anyone we reasonably believe has breached these Terms, misused the Service or created legal risk for us or others.

We may update these Terms. Each version has a version number and effective date at the top of this page. The version you accepted at purchase applies to that purchase.

17Events beyond our control

We are not responsible for any delay or failure caused by events beyond our reasonable control, including outages of hosting, payment, AI or internet providers, cyber attacks, natural disasters, epidemics, war, government action or labour disputes.

18Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service, including non-contractual disputes, are governed by the laws of Malaysia.

The courts of Malaysia have jurisdiction over disputes arising from these Terms. This does not remove any mandatory right you have to bring a claim in the courts or before a consumer tribunal, such as the Tribunal for Consumer Claims in Malaysia, where the law gives you that right.

Complaints. Before starting formal proceedings, please use this process so we can try to resolve the matter. Raise a complaint by email to systems@metamodel.systems. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. If we need longer, we tell you why and when to expect an answer. If you are not satisfied, ask for escalation and a director of Skill Pilot Advisory Sdn Bhd will review the matter.

19Your statutory rights

Nothing in these Terms removes or limits rights you have under consumer protection law that cannot be excluded by contract. These may include rights under the Consumer Protection Act 1999 (Malaysia), the Consumer Protection Act 2019 (India), the Consumer Protection (Fair Trading) Act (Singapore), the Australian Consumer Law and similar laws where you live. If any part of these Terms conflicts with those rights, those rights prevail.

20General

• Entire agreement. These Terms and our Privacy Notice are the whole agreement between you and us about the Service.
• Severability. If a court finds any part of these Terms invalid, the rest stays in force and the invalid part is modified to the minimum extent needed.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor business.
• Third parties. No one other than you and us has any right to enforce these Terms.
• Electronic communications. You agree that these Terms, notices and receipts may be given electronically, consistent with the Electronic Commerce Act 2006 (Malaysia).
• Language. These Terms are written in English. If we provide a translation, the English version prevails.

21Contact

Skill Pilot Advisory Sdn Bhd
Level 7, Mercu 3, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Malaysia
Email: systems@metamodel.systems