help · account and billing
Fix a payment problem.
What to do when a payment fails or access does not appear.
What you need.
- The email address used at checkout
Steps
- If your card is declined, try another card or ask your bank to allow the payment.
- Access starts only after the payment is verified. Refresh the campaign page after a moment.
- If payment is not available in your country, email systems@metamodel.systems to arrange it.
If something goes wrong
- If you were charged twice, email systems@metamodel.systems with your Stripe receipt number. Duplicate charges are refunded in full.
More on account and billing
- Check your allowances. What your free campaign and your package include, and what uses them.
All help articles · systems@metamodel.systems